We assemble furniture so you don’t have to.

Complaints

We hope you do not have a complaint, but realise that there will be times when customers do.

If you have a complaint about the service we have provided, please fill in the form below and we will respond as indicated at the foot of this page.

Our aim is to resolve the matter as swiftly as possible with the minimum of fuss, and where necessary will arrange a return visit by the original assembler or a more senior member of our team to do so.


 

What happens after I submit this Complaint Form?

After we receive your complaint we will follow our internal procedure to try to resolve the matter, in summary:-

Finally, your complaint will feed into our Measurement, Analysis and Improvement process which is part of our commitment under ISO-9000 to a continual improvement model.

Easy to work with

  • Fixed Price Quote
  • Quote And Book online
  • Pay by CASH or BANK TRANSFER

Wayfair Furniture Assembly Review

Laura says ” The desk was really well constructed and efficiently! The gentleman that came was friendly and professional. Would highly recommend Flat Pack Amigos! “
 
Laura rated us as : 5 out of 5 stars on 2024-11-05

How We Work

  1. Tell us exactly what you need assembling
    (see What We Need to Know Below)
  2. We email you or display a quote after you have submitted the form
  3. Book online (or tell us your preferred dates)
  4. We build your furniture to the highest standard
  5. You pay us by: Cash or Bank Transfer
  6. You leave great feedback and testimonials

Find out about our QUALITY and CONSISTENCY or a more detailed overview of how we work below

Ikea Furniture Assembly Review

Lynne says ” Unbelievably quick assembly! Very friendly guy and left the room really tidy. Would definitely recommend using flatpack amigos, saved us so much time and no arguments. Will definitely use the service again. Thank you :)“
 
Lynne rated us as : 5 out of 5 stars on 2024-11-04

 

Get A Quote

Please contact me.
Please do not contact me.

Ikea Furniture Assembly Review

Chris says ” From the moment he arrived, his friendliness and professionalism were evident. He arrived on time and worked efficiently, demonstrating impressive skills and attention to detail throughout the assembly process. Not only did he complete the job within the estimated timeframe, but he also left the apartment clean and tidy, which I greatly appreciated. The quality of the assembly was outstanding; everything is sturdy and well put together, exceeding my expectations. I would highly recommend to anyone in need of flat pack assembly services. I will definitely be using his services again in the future. Thank you for a job well done!“
 
Chris rated us as : 5 out of 5 stars on 2024-11-01

Get A Quote

What we need to know

Generally:

Please tell us the supplier, the full product name and a part code if you can

OR

Copy and paste links of each product online.

 

Sample Enquiry

“ The Range”

What we quoted

“ Thank you for your enquiry.


Each item is allocated a number of units to work out the price as follows:



110 units - The Range 1 x Riviera 2 Door Slider with Lights Midi- Riviera Oak

30 units - The Range 1 x Stockholm 4 Drawer Chest - White and Oak
Product code: 502960

60 units - GENERAL 2 x D....”

Additonal information follows regarding it being a fixed price, how we calculated the costs, how to book etc

Get A Quote

Quality


Our Standards

We have done everything we can to make our service the best quality it can be.

  1. Training and Development
  2. Clear and Transparent Pricing - the price you see is the price you pay
  3. No Hidden Extras - we do not add on lots of hidden charges
  4. Attaching to the Wall - clearly explained
  5. The Job Cycle - so each job is done to the same standard
  6. Formal Complaints Procedure - should you have any problems
  7. 12 Month Guarantee
  8. Testimonials & Feedback

More about the above

Trained and Experienced

All of our assemblers have been trained to the standards of Flatpack.org.uk and have passed the experience tests to show they are as familiar as anyone can be with the products they are assembling.

Find out more about FlatPack.org.uk by clicking on our badge below

Experienced

Established since 2004, over 17 years assembling furniture.

Skilled

All our assemblers are trained to the highest standards: how components work - relevant British Standards - specialist assembly techniques and working practices.

Knowledgeable

From where to place Nursery Furniture, to key facts on children's loft and bunk beds, to the 12 test for stability of furniture.

 

Get A Quote

Consistent Methods of Work


Standard Methods of Work

From modular wardrobes to bedroom layouts we have methods of work to ensure the best outcome.

i.e
- If you do things in the right order, the job is a lot easier to get right.

Consistency

Each quote, job and follow up is done in the same way so we can be sure we deliver the highest level of service consistently.

Get A Quote

Mamas and Papas Furniture Assembly Review

Kerif says ” Fab work. Arrived on time, completed quickly and to a high standard. Would definitely recommend and use again. Thank you.“
 
Kerif rated us as : 5 out of 5 stars on 2024-10-28

 

How We Work


  1. Get a Quote
    • Use our online quote engine to get a quote for the furniture you want assembling.
  2. Book an Appointment
    • Use our online automated booking process, or.
    • We will then ask you to give us 3 dates when you want us to come.
    • We will confirm the appointment we can do within 1 hr (during normal opening hours).
  3. We do your Job
    • We will arrive within your appointment start time (1 hour window ie 2-3pm).
    • We will assemble your furniture.
  4. After the Job
    • Our Assembler will close the job down.
    • We send you payment details (*) and a link to close the job, provide feedback etc.
    • We send you a receipt and our guarantee.
 

Get A Quote

Feedback


Customer Satisfaction

We send our customer satisfaction survey to everyone who contacts us with an enquiry as part of our commitment to continual improvement (a requirement of BS 5750 / ISO 9000).

If you didn't use us we use the feedback given internally to understand our market, and where necessary modify our business model.

We publish a summary of the results of everyone who uses us, so potential customers can see the great service we offer

More about the above

Get A Quote

Tutti Bambini Furniture Assembly Review

Kerif says ” Fab work. Arrived on time, completed quickly and to a high standard. Would definitely recommend and use again. Thank you.“
 
Kerif rated us as : 5 out of 5 stars on 2024-10-28

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